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FAQ

FAQ

Orders & Shipping

Items shipped by me - tracked, insured (weight-based):

  • USA – $4 to $12 USD
  • Canada – $10 to $28 USD
  • The rest of the world – $14 to $38 USD

 

Items shipped by me - untracked, uninsured:

Orders $10 and under of flat/small items have the option to be shipped via untracked letter mail for free to the US. I am not responsible for, and will not replace or refund missing, delayed, or damaged orders when untracked shipping is chosen.

Due to missing packages, untracked shipping is no longer available for international orders, nor for US orders over $10. Untracked shipping policy above still in place for any untracked orders dispatched prior to the option being discontinued.

Items shipped by production partners - tracked:

Tote Bags, etc.:

  • USA – $4 USD for the first item, $2 USD for each additional item
  • The rest of the world – $10 USD for the first item, $2 USD for each additional item

 

Knitted products:

  • Worldwide – $10 USD for the first item, $5 USD for each additional item

 

Check out the Shipping page for full shipping information!

Orders containing only in-stock products are normally shipped within 2-7 days.

 Backorders may take 1-4 weeks depending on supply stock and current order volume.

After your order has been shipped, please allow 1-4 weeks for US delivery and 2-12 weeks for international delivery.

Delivery times for tracked orders are typically on the faster end of those estimates, often 2-8 days for US and 1-4 weeks for international, but it can be affected by your local postal service and/or other factors, such as holiday seasons.

Check out the Shipping page for full shipping information.

I ship nearly worldwide! Full information is available on the Shipping page.

I do not currently ship to the UK from this website - please contact me for a custom etsy listing if you would like to place an order.

Some other countries are not available due to USPS suspensions or interruptions in service. 

International orders may incur VAT or customs charges that your local delivery service will have you pay before they will deliver your package, as I do not collect it on my website.

By placing an order, you agree you are responsible for these charges. If you do not pay these charges, your order will be returned to me, and I will issue you a refund minus the entire initial shipping cost (I do not charge the full shipping cost to customers, please contact me if you need a full quote of what may be deducted if you decline your package due to customs fees), as well as a $4.00 handling fee. If your order is returned to me due to this and you want it re-delivered, you will have to pay shipping charges again.  Please check your country's VAT and import regulations and charges before purchasing.

All prices are listed in USD.

You can pay with credit/debit card, PayPal, or Google Pay.

Credit/debit card transactions are secured and processed by Stripe.

Note for international orders: VAT/etc. is NOT collected on this website. Please check your country's import regulations/charges before ordering.

All sales are final. I do not offer returns, exchanges, or refunds.

If that is a concern, please see Outside the Shop to find some of my art on various print-on-demand platforms, which may offer returns and exchanges.

If your order arrives damaged or has any issues though, please send an email and photo to hello@katrinawoldart.com so I can get it fixed for you! I want your items to arrive safe, intact, and good quality. ♡

If products from my production partners arrive with any quality issues (misprint/miscolor etc.), please email me info and photos as soon as possible so I can have them send you a replacement!

I try to make all of my packaging eco-friendly. Everything is typically plastic-free, recyclable, and/or biodegradable.

Orders are shipped in kraft envelopes or cardboard boxes with paper, cardboard, or glassine inner packaging and may have washi tape/stickers/baker's twine. Glassine is a type of paper that is moisture and grease-resistant, as well as recyclable, compostable, and biodegradable. Packages are sealed with paper shipping tape when possible.

If your order contains plastic or bubblewrap, it is reused or repurposed from previous packages I have received.

I try to limit waste by not individually packaging products. Only wholesale order products are individually packaged in poly bags for better retail protection.

Products produced and shipped on demand by production partners may use different packaging types.

Backorders are only available for items I make myself, which are typically fulfilled within a week, but may take up to 4 weeks depending on current order volume and supply stock.

Please note that if you order an item on backorder along with in-stock items, your entire order will not ship until the backordered item is ready.

Products

Individual product pages typically list where it was produced.

Most of my products are handmade by me in Alaska, USA.

When I outsource products, vinyl stickers are made in the USA, and other products, like keychains, are typically manufactured in China.

Items made on demand, like tote bags, have production centers in multiple countries and are typically produced in whichever fulfillment center is closest to you.

I do not recommend putting them in the dishwasher.

Vinyl stickers are waterproof, UV- and scratch-resistant in regards to the sticker print. They are laminated and printed with pigment-based inks.

You can put them in the dishwasher and the print will be fine, but the adhesive may be affected from the heat and may peel (higher risk for smaller stickers, like the mini sets). If you put it in the dishwasher, make sure it's on the top rack only, and preferably a more gentle wash cycle. I recommend allowing the sticker adhesive to set at least 2-7 days before washing to minimize risk of peeling.

For longevity, try to keep out of direct sunlight and handwash only.

Most of the supplies I use can be found through my Amazon storefront!

It has lists of product materials, home office and organization products, and shipping supplies.

Art (Tattoos, Commissions, Licensing, etc.)

Depending on availability, I may be open for both personal and commercial commissions. Please see the Commissions page for more information.

I also have the option to customize existing artwork, such as the Tiny Pets bases, which can be found in the Custom Art category.

Some of my pre-existing work is available for non-exclusive licensing, depending on the use.

I may be open for new commercial work as well, depending on my availability.

For info on licensing my pre-existing illustrations or requesting a new project, please see Commercial Work.

For wholesale inquiries, please email hello@katrinawoldart.com!

Yes, I would love that! Please purchase a Tattoo Pass for permission and to support my work in this way. ♡

Before purchase, please be sure to verify with your tattoo artist about size and placement to ensure the art you want to use will work for what you have in mind.

Please email hello@katrinawoldart.com, or reply to your order confirmation email, if your tattoo artist needs a higher resolution image than what is available online.

 If you are looking to commission a unique tattoo design, outside of customizable art, tattoo commissions start at $100 USD. Please email hello@katrinawoldart.com for a full quote.

If you want to use my art for your profile picture on social media, please purchase a profile picture pass each time you use a new image! Make sure to credit and tag @katrinawoldart in your bio~

I know some artists may allow people to use their art for free, but I am a big believer in artists being compensated for the use of their work! Everyone can still enjoy it for free when I share it online myself~ When people want to use it for their own things, I think it is fair to purchase the use. ♡ Just like you buy a sticker to put on your laptop or water bottle, using it for your profile picture is like an online sticker!

I’m so glad people enjoy my work, and I appreciate when they recognize the value and support me in this way! 

If you want to use my art for your phone wallpaper, please purchase a phone wallpaper pass each time you screenshot a new image to use!

I have some art available as digital downloads formatted specifically for phone wallpapers here, and I have a some free wallpapers available on my story highlights on Instagram as well, so check there first before purchasing a pass!

I know some artists may allow people to use their art for free, but I am a big believer in artists being compensated for the use of their work! Everyone can still enjoy it for free when I share it online myself~ When people want to use it for their own things, I think it is fair to purchase the use. ♡ Just like you buy a sticker to put on your water bottle or an art print for your wall, using it for your phone wallpaper like a digital sticker or art print!

I'm so glad people enjoy my work, and I appreciate when they recognize the value and support me in this way!

When commissions are open, that is possible. All commercial project information can be found here.

Please keep in mind that while I can and have created logos, I am an illustrator and not a graphic designer. If you are looking for a logo, I recommend getting a logo in conjunction with a branding package from a dedicated graphic designer. ♡